Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Services provided by Paulo Emanuel Lorenzo Cruz, doing business as LeadLeader. "You" means the individual accepting the Terms and, where that individual has authority to contract for an organization, that organization.

You accept these Terms by affirmatively selecting an unchecked acceptance box or signing an agreement that clearly presents and links to these Terms. Where the acceptance box accompanies a submit button, selecting the box and activating that button records acceptance. You should read and retain a copy before agreeing. Merely visiting a website, calling us, or submitting contact information without a clear acceptance process does not constitute agreement to all these Terms.

The Privacy Policy describes our handling of information. Acknowledging it is distinct from accepting these contractual Terms and from giving optional communication consent. If you do not agree to the Terms, do not enroll in a Service requiring agreement. You may still contact us with questions or exercise legal rights.

To enter into these Terms independently, you must be at least eighteen years old and have reached the age of majority and possess contractual capacity under the law applicable to you, or otherwise have legally recognized capacity to contract. Where the applicable age of majority is higher, the higher age controls unless a recognized legal exception applies. If you act for an organization, you represent that you are authorized to bind it. We may decline enrollment if these requirements are not met.

Services may include customer communications, inquiry management, authorized missed-call follow-up, appointment scheduling, customer support, CRM tools, and service notifications. Availability and features depend on the selection. Our tools facilitate communication and scheduling; they do not guarantee an appointment, sale, revenue level, or business result.

Prices, subscriptions, payment terms, renewal, cancellation, refunds, and service-specific commitments, if any, must be disclosed in a separate order or service agreement before purchase. These Terms alone do not establish a recurring charge or automatic renewal. A separately executed agreement controls a conflicting provision for the service it covers, subject to mandatory law. A data processing agreement controls conflicting instructions for customer data processed on a business customer's behalf. Neither agreement overrides a recipient's valid opt-out.

You agree to provide information that is accurate to the best of your knowledge and to use a telephone number or email address you are authorized to use. You may authorize communications only to a number for which you are the subscriber or an authorized customary user able to provide the required consent. Tell us if the number changes or you lose authority to use it; we also remain responsible for legally required safeguards against contacting reassigned numbers.

Where accounts are offered, safeguard access credentials and promptly report suspected unauthorized use. You remain responsible for actions you authorize, subject to applicable law; this provision does not automatically impose liability for conduct outside your control. You retain ownership of information or content you submit. You authorize us to process that content only as necessary to provide requested Services, protect them, comply with law, and carry out the purposes described in the Privacy Policy.

If you separately opt in, LeadLeader may send nonmarketing texts about your inquiry, requested follow-up, appointments, support, or Services. The consent is limited to those purposes and your authorized number. Automated technology may be used. A service text consent does not authorize promotions. Message frequency varies; message and data rates may apply.

A missed call alone does not authorize enrollment in an automated recurring text program. Any permitted response must satisfy applicable consent requirements and remain within the scope of your request. You may obtain services through another available channel if you decline texts.

Promotional text messages and automated marketing calls require the separate affirmative choices. Where selected, the authorization permits LeadLeader, including providers acting solely on its behalf, to deliver promotions at the specified number using the technologies disclosed in that choice. Artificial or prerecorded voice marketing calls require separate calling authorization. Electronic selection and submission of a consent can constitute an electronic signature to that authorization when legally valid.

Marketing consent is voluntary and is not a condition for purchasing any property, goods, or services. Leaving a promotional box unchecked does not prevent submission of a service inquiry or acceptance of these Terms. Consent for LeadLeader does not authorize marketing by unidentified third parties, affiliates, or a separate business using our software.

Marketing email enrollment is a separate optional choice under our program. Email messages include the required unsubscribe method and sender information. We will honor valid opt-outs and distinguish genuine operational emails from promotional content. Frequency for promotional communications varies; carrier fees may apply to texts and calls.

Reply STOP to opt out of texts or use another reasonable method described in Privacy Policy Section 4. Reply HELP for assistance, email leadleadercrm@gmail.com, or call +1 787-231-8355. Revocation requires no purchase, login, fee, or particular wording. We process requests promptly and within the applicable legal period, never exceeding ten business days for text or calling consent revocations. Our treatment of an unqualified stop request across LeadLeader programs is described in the Privacy Policy.

After an opt-out, we may send a single text solely confirming the request, without promotional content. We will not restart the opted-out program without new affirmative consent. An opt-out does not terminate an otherwise valid service contract or erase information we lawfully must retain, but we will offer another available communication method.

Marketing communications are subject to applicable do-not-call rules, recipient-local-time restrictions, frequency limits, registration requirements, and any stricter state or territorial rules. A consent does not excuse noncompliance with those requirements or a later withdrawal. We may limit or stop a program to meet legal, security, or carrier requirements.

Message and call delivery depends on telecommunications networks, device settings, and other conditions. Delivery may be delayed or failed, and availability across carriers may vary. Wireless carriers are not liable for delayed or undelivered messages to the extent permitted by law. We remain responsible for duties the law assigns to us.

These Services are not an emergency communications system. Do not use them to request urgent medical, law-enforcement, or other emergency assistance. Call 911 or the appropriate emergency service. The message sent does not establish that an appointment is confirmed; rely on an actual confirmation from the responsible business.

Use the Services lawfully. Do not impersonate another person, submit information without authority, send unlawful or misleading communications, distribute malicious code, interfere with security, or misuse the Services to harass individuals or evade their communication choices.

If you use LeadLeader for your own business communications, you must provide accurate notices, identify the business whose goods or services are promoted, secure the consent required for that business and channel, retain evidence of it, and honor opt-outs across relevant systems. A LeadLeader-branded consent form does not establish consent for your business. Purchased lists, scraped numbers, or a customer relationship alone are not substitutes for legally sufficient marketing consent.

You must comply with applicable privacy, consumer protection, telecommunications, and commercial email requirements, including do-not-call rules, permitted hours, and any registration obligations. You may not transfer mobile consent to another seller or instruct us to disregard suppression records. Where legally required, a written data processing agreement must govern our handling of your customer information. These obligations do not transfer or eliminate legal responsibilities imposed independently on LeadLeader.

LeadLeader and its licensors retain their rights in the software, design, trademarks, and other proprietary materials comprising the Services. Subject to these Terms and any service agreement, you receive a limited, nonexclusive right to use the Services for their intended purpose. You may not reproduce, resell, or exploit proprietary materials without authorization except as permitted by law. This provision does not give us ownership of your data.

Independent third-party websites and services may have separate terms. We are not responsible for their independent content or practices merely because we link to them. We may rely on vendors to perform our Services but do not disclaim duties or liabilities that applicable law places on us for that use.

We take reasonable measures to operate the Services but cannot guarantee uninterrupted access, error-free operation, message delivery, or a particular commercial result. Scheduled maintenance, security incidents, network conditions, or provider failures may affect availability.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR EXPRESS COMMITMENTS IN A SEPARATE WRITTEN AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. THIS DISCLAIMER DOES NOT EXCLUDE WARRANTIES, DUTIES, OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, LEADLEADER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE OF OR INABILITY TO USE THE SERVICES. THIS EXCLUSION DOES NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

No provision limits statutory damages or other remedies under privacy, telecommunications, consumer protection, or data security law where such limitation is prohibited. These Terms do not waive protected privacy rights, authorize unlawful communications, or excuse a breach of a nonwaivable duty. No aggregate monetary liability cap is imposed by these Terms.

We may restrict or suspend access when reasonably necessary to address a material violation, security threat, unlawful use, or legal requirement. When practicable and lawful, we will provide notice and a reasonable opportunity to correct the issue. A separate service agreement governs termination of a paid service and any applicable refund or data return obligations.

You may discontinue use and contact us to close an account, subject to a separate agreement. Ending use does not authorize new marketing or nullify an opt-out. Provisions concerning ownership, lawful recordkeeping, protected rights, liability, and dispute resolution survive only to the extent needed for their purpose.

These Terms are governed by the laws of the Commonwealth of Puerto Rico, together with applicable U.S. federal law, subject to mandatory laws and consumer protections applicable to you. Disputes may be brought before a court with competent jurisdiction under applicable law. These Terms do not impose mandatory arbitration, a class action waiver, an exclusive forum, or a shortened statutory limitation period.

If a provision is unenforceable, it will be severed or limited only to the extent legally permitted, and the remaining provisions will continue to apply. Failure to enforce a provision on one occasion does not waive it. An assignment or transfer of these Terms does not expand consent, defeat an opt-out, or reduce mandatory privacy protections. These Terms and any expressly incorporated service agreement constitute the agreement for their stated subject matter; the Privacy Policy remains the applicable notice of information practices.

We may amend these Terms prospectively by posting the revised text and effective date. We will provide reasonable advance notice of material contractual changes and request renewed affirmative acceptance where needed for an enforceable modification or required by law. Posting alone does not establish acceptance of a material change, and changes do not apply retroactively to accrued disputes. Updated Terms do not create new marketing consent.

You may contact Paulo Emanuel Lorenzo Cruz, doing business as LeadLeader, at leadleadercrm@gmail.com, +1 787-231-8355, or B-5 Calle Tabonuco STE 216 PMB#328 Guaynabo, PR 00968-3029. We may provide ordinary service notices through the contact method you authorize. Any legally prescribed form of notice or separate electronic-delivery consent requirement controls.